Terms and Conditions

1. About Us

Webthism ("we," "us," "our," "the Company") is a web design and development service provider specializing in websites for restaurants and food businesses. Our registered contact email is admin@webthism.com.

2. Our Services

We offer website design and development packages (Starter, Growth, and Premium), including but not limited to:

• Custom website design and development
• Digital menu integration
• Online reservation and ordering systems
• Content Management System (CMS) setup
• Search Engine Optimization (SEO), including Google Search Console and Google Webmaster Tools setup
• Google Business Profile setup and review management
• Third-party integrations (payment gateways, POS systems, delivery platforms such as Zomato and Swiggy, WhatsApp ordering)

The exact scope of services depends on the package purchased, as outlined on our pricing page at the time of purchase. Any features not explicitly included in the selected package are considered out of scope unless agreed to in writing (including email) as a paid add-on.

3. Free Resource ("10 Things Your Restaurant Website Should Have")

We offer a free downloadable PDF guide in exchange for your email address. By submitting your email, you agree to:

• Receive the requested PDF via email
• Occasionally receive emails from us about our services, offers, or related content

You may unsubscribe at any time using the link provided in our emails. We do not sell or rent your email address to third parties. See our Privacy Policy for details on how we handle your data.

4. Payment Terms

• A 50% advance payment is required before work begins on any package.
• The remaining 50% balance is due upon completion, before final handover/deployment of the live website.
• Payment must be made via the methods specified in your invoice.
• Work will not commence, and files/credentials will not be transferred, until payment terms are met.
• Prices listed on our website are subject to change without prior notice, but the price agreed upon at the time of order confirmation will be honored for that project.

5. Project Timeline & Delivery

• Estimated delivery timelines are provided per package (e.g., 7–10 days for Starter, 15–20 days for Growth, 25–30 days for Premium) and begin only after we receive all necessary content from the client (menu items, photos, text, logos, etc.) and the advance payment.
• Delays in providing content, feedback, or approvals by the client will extend the delivery timeline accordingly, and we are not liable for such delays.

6. Revisions & Scope Changes

• Each package includes a limited number of revision rounds as communicated at the time of purchase.
• Additional revisions or changes beyond the agreed scope will be billed separately at our standard rate.
• A “revision” refers to design or content adjustments within the original scope, not the addition of new pages, features, or functionality.

7. Client Responsibilities

To ensure timely delivery, the client agrees to:

• Provide accurate and complete content (menu, images, business details, etc.) in a timely manner
• Respond to requests for feedback or approval within a reasonable time
• Ensure they have the rights to use any content, images, logos, or trademarks provided to us for use on the website
• Maintain their own account credentials for third-party services (e.g., Google Business Profile, payment gateways, delivery platforms) unless otherwise agreed

8. Third-Party Services & Integrations

Our services may involve integration with third-party platforms, including but not limited to Google Search Console, Google Webmaster Tools, Google Business Profile, payment gateways, POS systems, and food delivery platforms (Zomato, Swiggy, etc.).

• We are not responsible for the uptime, policies, pricing, or changes made by these third-party platforms.
• Any fees, subscriptions, or transaction charges levied by third-party services are the client's responsibility, separate from our service fees.
• We will make reasonable efforts to ensure integrations function correctly at the time of delivery, but cannot guarantee continued compatibility if third-party platforms change their systems after project completion.

9. Intellectual Property & Ownership

• Upon full payment, the client owns the final website design and content created specifically for them.
• Webthism retains the right to showcase completed projects in our portfolio, marketing materials, and website unless the client requests otherwise in writing.
• Any underlying code frameworks, templates, or proprietary tools developed by Webthism for internal efficiency remain our property and are not transferred to the client.
• The client warrants that any content (images, logos, text) they provide does not infringe on any third party's intellectual property rights, and agrees to indemnify us against any claims arising from such content.

10. Refund Policy

• Before work begins: If a client cancels before any work has started, the advance payment is refundable minus a processing fee (if applicable).
• After work begins: Once design or development work has commenced, the advance payment becomes non-refundable, as it covers time and resources already committed.
• After delivery: No refunds will be issued once the final website has been delivered and approved by the client.
• Refund requests must be submitted in writing to admin@webthism.com and will be reviewed on a case-by-case basis.

11. Website Maintenance & Support

• Premium package clients receive 30 days of priority support post-launch for bug fixes related to the original scope of work.
• Ongoing maintenance, content updates, hosting, and domain renewal beyond the included support period are not included unless purchased separately as a maintenance plan.
• We are not responsible for issues arising from changes made by the client or third parties after project handover.

12. Limitation of Liability

To the fullest extent permitted by law, Webthism shall not be liable for:

• Any indirect, incidental, or consequential damages arising from the use of our website or services
• Loss of business, revenue, or data resulting from website downtime, third-party platform changes, or client-side errors
• Any issues arising from content or credentials provided by the client

Our total liability for any claim related to our services shall not exceed the amount paid by the client for the specific service in question.

13. Confidentiality

Both parties agree to keep confidential any proprietary business information shared during the course of the project, except where disclosure is required by law.

14. Termination

We reserve the right to refuse service or terminate an ongoing project if:

• The client fails to make payments as agreed
• The client provides unlawful, offensive, or infringing content
• Communication or content required to proceed is not provided within a reasonable time

In such cases, any advance payment made is non-refundable, and the client will be billed for work completed up to the point of termination.

15. Privacy

We respect your privacy. Information collected through our website (including email addresses submitted for our free PDF guide) is used solely for providing our services and communicating with you. For full details, please refer to our Privacy Policy.

16. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Haryana.

17. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes constitutes acceptance of the revised Terms.

18. Contact Us

If you have any questions about these Terms, please contact us at:

Webthism
Email: admin@webthism.com
Website: www.webthism.com